History 1888 � Common battery system developed by Hammond V. Hayes, allows one central battery to power all telephones on an exchange, rather than relying on each units own battery.
With VoIP technology entering the mainstream, it brings the possibilities or huge profits for the companies that provide the service. The current promise of cost savings [...]

Tip! The first thing cautious shoppers look for on unfamiliar websites is the company’s contact information. Because I use a live answering service, I can be sure that my customers will always get through to someone when they call in to place an order or ask questions.
The goal of most phone answering services is to [...]

The problem with communication is the illusion that it has occurred. George Bernard Shaw
I’m sure this has happened to you: a colleague has just done the exact opposite of what you wanted him to do. How can that be, you ask yourself. I told him exactly what I wanted. Yes, maybe you told him but [...]

History 1877 – The very first permanent outdoor telephone wire was completed. It stretched a distance of just three miles.
What is ‘VoIP’?
Simply put, VoIP refers to the carriage of voice signals over the Internet. PC to Phone VoIP refers to using your ‘Internet-connected’ computer to make calls to conventional telephones around the world. Whereas [...]

Tip! There must be integration between internal and external communications There must be a fit between what you are telling your people and what you are telling your customers, shareholders and public. (By the same token, there must be a fit between what you are telling your people, and what the external media are telling [...]

Tip! Sidestep absolutes – right/wrong, bad/good. Statements like ‘you always’ or ‘you never’ are absolutes that hinder communication.
Your communication skills are one of the most important attributes that are on trial every time you apply for a job.
Whether it’s written or verbal communication, you need to get your point across clearly, concisely and in a [...]

Tip! The most important step parents can take to improve communication with their children is model positive communication. Whether you are a married couple or single parent children will observe how you communicate with other adults.
Stop Talking Yes, you heard right. Stop talking and start listening. Most people are very poor listeners and even worse, [...]

History 1900 � First coin operated telephone installed in Hartford, Connecticut.
The Need To Communicate
The need for businesses to communicate both internally and with each other has always been great. Successful transactions cannot be completed without communication – so much relies upon it; decent customer service; placing orders; winning new business.
As global markets have emerged with [...]

History 1877 � The very first permanent outdoor telephone wire was completed. It stretched a distance of just three miles.
Like old, dusty books on the shelves of public libraries, regular home telephone lines have been plummeting in popularity. Some experts even foresee that traditional LAN telephone lines will eventually reach extinction- but before you [...]

History 1876 � Alexander Graham Bell invents the telephone, beating Elisha Gray by a matter of hours.
During the 1870’s, two well known inventors both independently designed devices that could transmit sound along electrical cables. Those inventors were Alexander Graham Bell and Elisha Gray. Both devices were registered at the patent office within hours of each [...]